MODULE-BY-MODULE DESCRIPTION

MODULE 1

Set Up Your Process Infrastructure

Define how your department contributes to the overall company goals to confidently outline department objectives that drive your process.

Yet, how good is an operational framework without the right tools that streamline the process? After all, the job is to DO, not only to strategize. So, in the final part of this module, you'll discover how to evaluate your technology solutions to make sure they work for you and what to do when they don't.

Once you complete this module, you'll have the clarity and tools to set up the process infrastructure for guaranteed success.

Highlights:

• Discover the three factors that make lease admin a critical business process and how to use them to establish your process objectives. 
• Learn how to simplify your job as a lease analyst by getting a clear picture of how your company uses leases in its operations.
• Uncover the power of systems to activate efficiency in any part of your life, including your lease administration role.
• Explore the framework that serves as the foundation for the lease admin process that practically runs itself.
• Assess if your technology tools are working for you and what to do when they don't.
• The six indispensable technology tools to streamline your work.

MODULE 2

Harness Your Lease Data

Discover primary lease documents and adopt the proven abstraction process to capture main lease provisions. This module packs tons of relevant information to help you succeed as a commercial real estate analyst.

We'll then wrap up the module by learning how to use the lease data you abstracted to create storytelling reports to help stakeholders throughout your organization.

Highlights:

• How understanding the lifecycle phases of the single lease  reveals the big picture for managing your entire portfolio.
• How to organize files and documents to find everything quickly.
• The Art and Science of Lease Abstraction, your reference guide to skillfully capturing relevant contract information.
• The key abstraction tool every department needs to have as the foundation for accuracy and consistency across the entire process.
• Clause-by-clause interpretation of commercial lease, with a deep dive into special considerations,  calculation examples, and sample abstracted language.
• How to boost the accuracy and completeness of your lease records with the five best practices for your captured data.
• The six-step process to confirm the quality of abstracted data.
• The five essential lease data reports that tell stories, simplify decision-making, and keep your portfolio running smoothly.
• How to elevate your report-creating game with the top five best practices to automate, manipulate, and communicate lease data.

MODULE 3

Pay Your Bills

The flip side of that equation is the rental payment, due and payable to the landlord for the right to use the leased property. Ensuring that rent is paid timely and accurately are the primary objectives of the lease expense management function (2nd half of the lease administration process duo).

The third module breaks down money matters with a complete review of tenants' payments and collections processes. In theory, paying bills for commercial properties is as easy as paying them for your residential apartment. The reality is quite different because there are too many variables you have zero control over.

As you move through the videos, you'll learn how to review an invoice before payment, never to overpay again. You'll be able to quickly spot errors in the landlord's billings and confidently negotiate adjustments on the tenant's behalf.

Finally, you'll see how to batch your rental payments, ensuring that everything that needs to be paid - was paid, while banishing late fees forever.

Highlights:

• Discover the types of lease expenses and the phases of the typical expense payment process.
• Find out why do tenants receive money from the landlords and what information you'll need actually to get the cash.
• The three primary forms of rental invoices and the shared elements you must know to simplify lease expense management.
• The six-step invoice review process that's guaranteed to increase your savings by spotting overcharges from sneaky landlords.
• How to confirm accuracy of the annual CAM true-ups and resolve discrepancies. (Yes, you'll find differences - it's part of the fun!)
• Easy-to-follow strategy for ensuring timely remittances of all rental payments, eliminating late fees forever.
• Two payment reports to help you catch 80% of errors during invoice review and payment remittance activities.

MODULE 4

Optimize Your Primary Activities

So far, you've seen how to capture data for one lease, review one invoice and pay rent for one month. However, you wouldn't have a job if it was just the one lease or one invoice.  A lease portfolio is a group of leased properties for the company that you have a responsibility to oversee.

Sometimes, even the way to store data and pay rent for the properties within the same portfolio will vary. However, when you manage several portfolios, the chances of that happening are exponentially higher. Therefore, the purpose of this module is to take a portfolio-wide view of the processes for your primary responsibilities, streamline them, and document for succession planning and audit.

You'll learn how to create process documentation that's easy to follow and maintain as I walk you through the everyday lease admin activities and the corresponding workflow phases.

By the end of this module, you'll know what tasks are typical to each workflow phase and strategies to streamline them as your portfolio evolves.

Highlights:

• Discover the powerful strategies to help you create simple instructions anyone can follow.
• Learn how to painlessly ensure your process documentation is always up-to-date.
• Must-have tools to keep lease data fresh and your desktop paper-free.
• Time-saving habits for managing lease files, from receipt to reports, and everything in between.
• How to stay ahead of the Key Lease Dates and say goodbye to the holdover fees for good.
• How to quickly reclaim outstanding Tenant Improvement and other allowances.
• The purpose and power of the estoppels in CRE deals.
• The best-kept secrets for paying on time and never more than owed.
• How to save time and money by standardizing your Expense True-Up process.
• Security Deposit recovery workflow to help you collect every penny of the deposits owed.

MODULE 5

Harmonize Your Process

The final module brings it all together - your objectives, tools, and workflows into one system while adding one extra component - unexpected issues and inquiries. Ad-hoc requests could take up to 80% of your time, and I'll show you eliminate them or minimize them as much as possible.

After completing the lessons in this module, you'll know how to build a cohesive Lease Admin system capable of minimizing risk, even for the most dynamic organizations. You'll have a clear picture of your recurring deadlines and plenty of white space to work on resolving issues and side projects. The benefits of completing small side-projects to improve your process will compound over time, saving you hours of work.

Finish the course by learning how to monitor and maintain the lease admin process you've created going forward. A vital component of process management is to know when something breaks down to quickly fix it before it evolves into a monster of a problem. To do that, you'll establish a feedback routine to track the progress of primary activities and the status of outstanding issues and projects.

Highlights:

• How to use the seasons of the Lease Administration year to plan your best year yet.
• Simple process to build your Lease Administration Calendar, a critical tool to drive your productivity all year long.
• How to rank unplanned requests and why it's an excellent skill to hone, if you want to remain productive.
• Proven strategies for minimizing unexpected queries.
• A powerful yet easy way to keep a pulse on the progress of activities and projects.
• How to use meetings to increase your productivity, not otherwise.

Lease Administration Academy is a fully-loaded online program that shows you step-by-step how to manage your leases.

Let me be clear.

Lease Admin Academy is the comprehensive process management framework for lease administration professionals who are excited and COMMITTED about organizing and streamlining their lease portfolio administration process this year.  

You'll learn the principles to help you design an audit-proof process and documentation to use for training over and over as your team grows.  

After completing just the first module of the course, you'll have the clarity, plan, and tools to start creating your dream process by getting to know your company, its goals, and the resources at your disposal to manage your Real Estate leases.